Bank Operations Specialist - Full-Time (On-Site)

Schedule: Monday-Friday, 7:00 AM-3:30 PM

Location: Edina, MN

Compensation: $19-22/hr + Bonus Eligibility

About the Role

We are seeking a detail-oriented and customer-focused Operations Specialist to support daily banking operations. This role is responsible for accurately processing a variety of financial transactions, delivering exceptional service, and ensuring compliance with internal policies and regulatory requirements. If you thrive in a structured environment, enjoy supporting customers, and take pride in operational accuracy, this role may be a great fit.

Key Responsibilities

Transaction Processing - 70%

• Process account deposits, verify cash/checks and endorsements, accept customer payments, and issue receipts.
• Manage currency and coin orders, foreign currency transactions, and cash letters.
• Support lockbox setup, receivables processing, and monthly reporting.
• Handle exception items including non-post transactions, stop payments, returned items, and credit backs.
• Perform daily reconciliation and ensure accurate balancing of cash and proof transactions.
• Prepare and distribute daily operational reports.

Customer Service - 20%

• Welcome walk-in customers with professionalism and a positive attitude.
• Listen to customer needs, provide information on products and services, and fulfill requests or direct them to the appropriate team member.
• Assist with phone coverage and general inquiries.

Policy & Compliance - 10%

• Follow documented procedures accurately and consistently.
• Maintain strong working knowledge of operational policies and procedures.
• Ensure compliance with regulatory requirements including AML, BSA, and information security standards.
• Complete Currency Transaction Reports (CTR) accurately and in a timely manner.

What You Bring

• 1-2 years of customer service experience, including cash handling and/or clerical responsibilities.
• High school diploma.
• Strong customer orientation and ability to build rapport.
• Excellent listening and communication skills.
• Familiarity with Microsoft Office programs.
• High level of professionalism and attention to detail.
• Ability to work collaboratively and contribute to team success.
• Strong time management and organizational abilities.

Additional Details

• Hours: Full-time, 40 hours/week, Monday- Friday 7AM-3:30PM
• Work Environment: On-site, Edina office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.